Defining service types
Every rental item requires its own approach
Not all machines are the same - and so is their maintenance. With RentMagic, you can easily define different service types that perfectly match your equipment. Think of daily checks, periodic inspections, major maintenance or repairs after damage.
Customization for your business
You decide which service types you need and how often they should be performed. Whether it's weekly checks of your aerial work platforms or annual inspections of your cranes - you set the rules that suit your business.
Automatically the right service at the right time
By cleverly setting up service types, RentMagic automatically schedules the right maintenance at the right time. This way, you'll never forget an important check-up again and your equipment will always remain rental-ready.
Apply to your equipment
Link directly to your fleet
Once you've set up service types, you link them directly to the right items in your inventory. An aerial work platform gets different maintenance schedules than a generator - and RentMagic automatically tracks which services belong to which equipment. You do this through service groups.
Individual planning per machine
Each item gets its own service schedule based on usage, age, and type. You see at a glance when machine X needs its next major service and whether item Y is ready for the next rental.
Smart links for efficient work
Through the direct link between items and service types, you work much more efficiently. No more manual lists or forgotten maintenance - RentMagic ensures every piece of equipment gets the right care at the right time
Create certificates
Professional certificates with one click
After each service performed, automatically generate a professional certificate. RentMagic provides a neat layout with all relevant data: which checks have been performed, by whom and when. This way, you immediately show customers and supervisors that your equipment is safe and reliable.
Always and everywhere accessible
All certificates are available online via a secure link. You decide who gets access - whether it's your customer who needs an inspection certificate for his project, or an inspector who wants to check compliance. No more searching for paper certificates.
Transparency that builds trust
By making certificates digitally accessible, you create transparency and build trust. Customers can see for themselves that their rented equipment is perfectly maintained, and you demonstrate your professionalism by having everything neatly documented.
Use a checklist
Structured work, nothing forgotten
With digital checklists you work structured and never forget important checkpoints. Whether it's a daily safety check or an extensive annual inspection - each step is clearly described and can be checked off as soon as it's completed.
Teamwork that works
Different employees can collaborate on one service. One colleague starts with the mechanical inspection, another completes the electrical inspection. RentMagic tracks who did what and where you left off, so everyone can continue seamlessly.
Consistent quality, regardless of who does it
By using standard checklists you always deliver the same quality, regardless of which technician picks up the job. New employees immediately know what's expected of them and experienced staff no longer forget crucial checkpoints.
Status and authorization
Always know where you stand
Every service path has a clear status: planned, in progress, waiting for parts or completed. You can see at a glance which services must be completed today, where there is a risk of delay and which equipment is ready for rental again. This way you maintain an overview, even during busy periods. Per service type it is possible to create multiple statuses to streamline the follow-up of a job.
The right person for the right job
With RentMagic's authorization system you determine exactly who is allowed to perform which services. Only certified mechanics can inspect cranes, while anyone can do a basic cleaning check. This way you guarantee quality and safety without unnecessary bureaucracy. This is adjustable per status.
Responsibilities clear, escalation arranged
Thanks to smart authorizations, everyone knows what their role is and when escalation is required. A mechanic can carry out a repair, but only a manager can approve costly replacements. This keeps you in control of your costs and quality.
Communication
Inform customers automatically
As soon as something is wrong with their rented equipment, your customer wants to know immediately. RentMagic automatically sends updates when maintenance is scheduled, a repair starts or equipment becomes available again. No more nasty surprises - your customer always knows where they stand.
Clear status overview for everyone
Via the customer portal, your customers can check the status of their equipment themselves. Is that machine still under maintenance? When will the aerial platform be available again? All information is visible in real-time, which ensures fewer phone calls and greater satisfaction.
Proactive communication builds trust
By communicating proactively about maintenance and repairs, you show professionalism and commitment. Customers greatly appreciate it when they do not have to call for updates themselves, but are automatically informed about the progress of their project.
Inspection upon return or end of rental
Structured return inspection
When equipment comes back from rental, you systematically perform an end-of-rental inspection. With RentMagic's checklists you check every component methodically: has damage occurred, does everything still function properly, and is cleaning needed? This way you miss nothing and prevent discussions afterwards.
Direct registration of findings
You record all findings directly in the system, including photos of any damage. This gives you a watertight file for charging the customer and helps determine what maintenance is needed before the equipment can be rented out again.
From inspection to action
Based on the end-of-rental inspection, RentMagic automatically schedules required services. A damaged hydraulic hose? Immediately a repair order. Dirty machine? Cleaning gets scheduled. This way your equipment is quickly rental-ready again and you don't miss out on revenue.
Charging for repairs or work
Transparent cost allocation
When repairs are needed due to customer damage or extra maintenance due to intensive use, you record all costs directly to the appropriate rental period. Labor hours, parts and external costs - everything is automatically linked to the responsible customer.
From work order to invoice
All work performed is neatly recorded with time, material and description. RentMagic automatically converts this data into invoice lines, allowing you to charge repair costs with one click. No more manual research or forgotten costs.
Substantiation that holds up
By documenting everything in detail - including photos from before and after the repair - you always have a solid basis for your charging. Customers can see exactly what was done and why charges were made, which ensures fewer discussions and faster payment.
Keep costs transparent
Complete cost history per asset
With RentMagic, you track all service costs down to serial number level. From the smallest repair to the largest maintenance job - every euro is recorded for the right equipment. This allows you to build up a comprehensive history showing what each machine actually costs you over its lifetime.
Insight into efficiency and replacement times
By accurately tracking costs per serial number, you can see exactly which machines are profitable and which require too much maintenance. This information helps you make important decisions: when to replace a machine and which brands perform best in your situation.
Reliable data for better decisions
A complete cost history by serial number gives you reliable data for future investments. You can advise customers on equipment, substantiate insurance claims and address warranty issues with suppliers, all based on hard data from your own records.
