Create e-mail templates
Setting up email templates is critical. The templates ensure the correct layout of the e-mails that are sent. Because when you send the e-mail to your customers, it is important that the structure of the e-mail looks good. So make sure the template is set correctly and test it well in advance. The system can send e-mails at different times, such as sending an order confirmation.
In the Email templates module you can create, edit or delete email templates.
Navigation: Settings / Reporting and email / Email templates.